Sales & fulfillment
This page sets out the commercial position of ORiQ as it currently stands, and the terms we intend to apply once the ORiQ system becomes available to buy. It is written to be read in full rather than skimmed, because the current answer to most of these questions is “not yet”.
Current availability
The ORiQ system is not for sale at this time. It is at prototype and concept stage. No prices are published on this website, no orders can be placed, and no payment of any kind can be made here.
Concretely, this website has:
- no shop, product catalogue with prices, cart or checkout;
- no payment form, payment button or payment processor integration;
- no subscription, membership, reservation or deposit function;
- no customer accounts.
The only transaction that has ever taken place around this product was through our crowdfunding campaign on Indiegogo, which was operated on that platform under Indiegogo's own terms, not here. If you backed that campaign, questions about it should go to us directly at hello@oriqdryfire.com and we will answer them.
Payment security
Because this site takes no payments, it collects, transmits and stores no cardholder data whatsoever. There is no payment field to fill in, and no card details reach our servers or our host.
When we do begin selling, we will not handle card data ourselves. Payment will be processed by an established third-party payment provider that maintains PCI-DSS compliance, card details will be entered directly into that provider's secure environment, and we will receive only the confirmation and the non-sensitive order information we need to fulfil your order. The site is served over HTTPS throughout.
Pricing and currency, when we sell
Prices will be published in United States dollars (USD) and each price will state its currency explicitly next to the amount. Where taxes apply they will be identified separately before you confirm an order: value added tax for European Union and United Kingdom customers, and sales tax where applicable in the United States. Customers outside our shipping origin remain responsible for any import duties or customs charges levied by their own country, and we will say so clearly at checkout rather than surprising you afterwards.
Shipping, when we sell
Physical goods will be dispatched to the destinations listed at checkout. For each order we will state the available shipping methods, the carrier, the expected dispatch window and the delivery estimate, together with the shipping cost, before payment is confirmed. Delivery estimates are estimates: they depend on the carrier and on customs, and we will not present them as guarantees. Once an order ships you will receive confirmation and, where the carrier provides it, tracking. Any items still in development at the time of order will be identified as such, with their expected timeline shown before you order rather than after.
Returns, when we sell
You will be able to return an unused item in its original condition and packaging within 30 days of delivery. To start a return, email hello@oriqdryfire.com with your order reference and we will confirm the return address and the procedure before you send anything back. Return shipping will be at your cost for a change of mind, and at our cost where the item arrived damaged, faulty or not as described. Consumers in the European Union and the United Kingdom will additionally have their statutory right of withdrawal within 14 days of delivery, which applies on top of the above and is never reduced by it.
Refunds, when we sell
Once we receive and check a returned item, we will refund it to the original payment method within 14 days. Refunds cover the price of the item and, where the return is due to our error or a faulty item, the original shipping cost as well. If a refund is going to be partial, for example because a returned item shows use beyond inspection, we will explain why and agree the amount with you before processing it. If we ever have to cancel an order ourselves, whether for a stock, production or verification reason, we refund it in full.
Cancellations, when we sell
You will be able to cancel an order at no cost at any point before it is dispatched, by emailing hello@oriqdryfire.com. After dispatch, a cancellation becomes a return and the returns terms above apply. Should we ever introduce a subscription or a recurring charge for the app, it will be cancellable at any time from within the account itself, cancellation will take effect at the end of the paid period, and we will not require you to contact support in order to stop paying us.
Warranty and support
Hardware will carry a warranty against manufacturing defects, whose length and terms will be published alongside the product before it goes on sale. This will be in addition to, and never in place of, the statutory warranty rights you have where you live.
Contact
All questions about availability, orders, returns or refunds go to one address, and a person reads it:
Changes
This page will be rewritten before the product goes on sale, and the terms above will be replaced with the definitive versions at that point. The date at the top always shows the current version.